Customer theft is the most common type of retail crime in the UK. In 2016 it represented 75% of crime incidents and 66% of the direct cost of crime. The British Retail Consortium’s Annual Retail Crime Survey reported these figures, along with £438m as the cost of customer theft to UK retailers in 2016.
There has been much research done into the effect a store’s design and layout can have on shoplifting. By thinking carefully about these things and implementing some seemingly small changes, stores can reduce their losses from shoplifters.
A shop with lots of hidden corners is providing ample opportunity for a thief to conceal items without being noticed. Open floor plans with space between displays however make it easy for staff to see the customers and watch what they are doing.
Well the John Lewis Christmas advert has been released, along with all the other major retailers, so Christmas has officially begun….! And after spending a massive £7m on one TV advert they are obviously expecting serious sales results over the festive season.